Frequently Asked Questions

Glance over our FAQ sections to find answers to commonly asked questions. If you still have questions call (505) 814-1995 for more information.

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We appreciate your patience during this transition as we work to improve your patient experience.

To be seen by a provider, make a reservation at your nearest location.

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Call Us Directly at (505) 814-1995

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Frequently Asked Questions for Duke City Urgent Care & Walk-In Clinic in Albuquerque & Los Lunas, NM

What insurances do you take?
We take all insurances

 

  • AARP
  • Aetna
  • All Centennial Care
  • Blue Cross Blue Shield – BCBS
  • Champ VA
  • Cigna
  • EBSO, Inc
  • Government Employees Health Association (GEHA)
  • Health Scope
  • Humana
  • Kaiser Permanente
  • Mail handlers
  • Medicare
  • Molina
  • Multiplan
  • NM Medicaid
  • NM Health Connections
  • PHCS
  • Presbyterian
  • Tricare
  • True Health
  • United Health Care
Do you offer self-pay options?

We do offer Pay at Time of Service (PATOS)! We ask for $150 upon arrival. Click here to see our PATOS fees.

Do you have x-ray?
Yes! We have x-ray at all our locations!
Do you have ultra sound?
Yes, at our Louisiana Plaza location. Click to View
Do you see children?
Absolutely! Out team has tremendous experience caring for pediatric patients.
How do I pay for my visit?
We accept cash, check, and credit cards.
How do I pay my bill?
Click here to pay your bill online through ZipPay! Or, you can call or visit anyone of our locations. Our staff can help you pay your bill or answer your billing questions.
Is urgent care right for me?

At Duke City Urgent Care we can treat a variety of illnesses and injuries. If you or a family member or friend is experiencing any one of the following please visit our experienced staff at any one of our locations in Albuquerque or Los Lunas:

 

  • Mild to moderate Asthma Attacks
  • Minor Abdominal Pain
  • Dizziness
  • Ear Infections, Sinus Infections, Eye Problems, Sore Throats
  • Urinary Tract Infections
  • Respiratory problems, Coughs, Colds, Flu
  • Cuts, Abrasions, Lacerations
  • Sprains, Strains, Deep Contusions, and Broken Bones
  • Sports Injuries
  • Nausea, Vomiting, Diarrhea and other Gastro-intestinal complaints
  • Skin Problems such as Rashes, Infections, Abscesses, Boils, Bites, and Stings
Emergency Room

In contrast, please call 911 or visit the emergency department for life threatening problems such as:

 

  • Severe Chest Pain or Heart Attack
  • Severe Abdominal Pain
  • Labor and Delivery
  • Stroke
  • Infant less than 3 months old with fever greater than 100.4
  • Head Injury or Loss of Consciousness while taking blood thinners